Digitally transform the retail customer experience
Retail is rapidly changing
Today, 92% of Americans regularly shop on multiple channels—in store, online, over the phone—but 83% say they are unlikely to shop with a brand again after a poor experience. That's why it's vital to provide your customers with a modern, personalised purchase experience.
By executing paperless agreements with the DocuSign Agreement Cloud, your business can transform the way it interacts with customers, vendors and employees, increasing satisfaction, reducing risk, and lowering costs.
T-Mobile simplifies transactions with DocuSign
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“People would search their email inbox looking for the last email with a contract attachment, having to make sure it’s the right one… We wanted tools and solutions that would harmonise, simplify and bring efficiencies.”
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“We used to experience errors in 70% of our contracts. That meant we’d have to draw up new contracts, resend, and wait again. With DocuSign, we’ve been able to eliminate those types of problems, and instead of contracts taking weeks and months, we are getting everything filled out and signed correctly in days and minutes.”
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“DocuSign really opened the door to a modern System of Agreement for us. It’s just far more powerful than the old way of doing things.”
Benefits for retailers
Personalise your retail experience
Bump up your Net Promoter Score (NPS) with DocuSign by making it easier for consumers, vendors and employees to buy from, sell to, and work for you.
Reduce costs and consumption
Operate more efficiently and cut costs by eliminating manual processes and expenses for supplies, like paper and postage.
Increase productivity
Stop chasing paper and spend more time on higher-value tasks that help drive growth.
Top retailers use DocuSign
5 of 6
3.5x
$36
Success stories
Retailers use DocuSign in every department, from HR and omnichannel sales
to sourcing and procurement.
Unilever
Specsavers
DocuSign Agreement Cloud for Retail
The DocuSign Agreement Cloud helps retailers digitally transform how they interact with customers, vendors and employees. With more than a dozen products and over 400 integrations, it addresses the entire agreement process, from preparing to signing, acting on, and managing agreements.
Featured products
eSignature
DocuSign CLM
Click
Integrations
DocuSign works with the systems you already use.
SAP
Oracle
Salesforce
Use cases
Sourcing
Don’t make negotiating complex supplier agreements more difficult than it already is. From vendor and supplier MSAs to purchase orders and invoices, automating critical paperwork saves time and reduces costs.
Human resources
With seasonal and new hiring, the ability to onboard new employees efficiently is critical for retail. DocuSign solutions make it fast and easy to complete, track and store onboarding documents, offer letters and performance evaluations.
Omnichannel sales
Customers expect to complete purchases from their home, in-store, online, and by phone. Exceed their expectations by executing service contracts, terms and conditions, lease agreements, and waivers quickly and correctly regardless of location.
Options across many departments
Agreements are core to retail operations. From real estate and franchising to NDAs to merchandising, there are many agreements in retail. We can help you identify the use cases that will have the greatest impact on your business.
Resources
3 Ways Modern Agreements Make Retailers More Efficient
Retail industry brief
Modernise and grow your retail business
Adapt to the changing landscape with the DocuSign Agreement Cloud